Automation

Life is still getting to more and more automated. Yesterday I received an automated call from Kaiser asking to my to enter my Kaiser number and the machine repeated the number and asked to press any number to confirm its correctness. It machine then went on to inform by it inserting my doctor’s name and next appointment date. If I agreed I was press to press any number. It was all very mechanical and effective. Occasionally a clerk would call to do the same reminding. It is very efficient but I wonder what those replaced clerks are doing.